Laclede Policies

This is the Website of the Laclede, Inc., the makers of Luvena® and other healthcare products. For General Users. Laclede does not collect any personal information from users browsing its Web site. Users to the public areas of Lacledes'' Web site browse anonymously. Only aggregate data -- such as the number of hits per page and IP address or domain name of a visiting computer -- are collected. Aggregate data are only used for internal and marketing purposes and do not provide any personally identifying information.

Our Website does not automatically collect any individually identifiable information from visitors. E-mail addresses are not captured or stored for future use, unless you provide your address and request information.

If you provide us with your postal or e-mail address, you may receive periodic mailings, containing information we believe you may find useful, including notices of new services offered by Laclede, upcoming events, published newsletters and press releases. If you do not wish to receive this information, we will be happy to remove your name from our database. You may notify us by email at Please specify if you do not wish to receive any future electronic contacts and/or First-class mailings.

We do not share our mailing lists with any other organizations and any personal information you provide Laclede will not be disseminated to third parties. We will not contact visitors to our Website by telephone. Information we provide is compiled from a variety of public data sources. We do our best to ensure accurate, timely, and complete information. We cannot, however, guarantee the accuracy of information obtained from external sources. If you have any questions about Laclede Brands' privacy policy, please contact us via email.

Product Orders
All product orders will be processed and shipped within five business days.

Product Exchanges
Exchanges will be offered for the same product or a product of equal value.
Exchanges will be given within 30 days of purchase for the following reasons:

Refund requests will be evaluated on a case by case basis dependent upon the reason for return. As a general practice, Laclede, Inc orders are non-refundable. Should you require assistance with a refund request, please contact the Laclede, Inc’s customer service department directly within 30 days of purchase.


The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:

A Laclede representative may contact you to confirm your customer service expectations were met.

Please note: Refunds and exchanges require original proof of purchase. Please have your order number ready when contacting customer service at 877-522-5333 or via email.